Members eNewsletter December edition

Season’s Greetings!

Our chair, Mukesh Malhotra shares his end of year message which gives you the highlights of Thamesbank Credit Union from 2020/2021.

“The past 18 months has perhaps been the most challenging in all our lives with the COVID-19 pandemic.

I want to highlight that our people and members should never underestimate the importance of the credit union movement in the local community, not only as a financial institution but for the social good it has done.

Thamesbank Credit Union has continued to provide an excellent customer experience in the area of our common bond including London Boroughs of Ealing, Hounslow, Richmond, Kingston, Wandsworth and the Borough of Spelthorne in Surrey. Also, to companies who are our corporate partners. We would like to increase these as we can offer better services than other financial institutions…”

You can read his full message here.

Reminder: Christmas opening hours and application deadlines

The office will be closed from midday on 24 December 2021 until Tuesday 04 January 2022.

As usual essential systems maintenance will take place on 29, 30 and 31 December 2021 and the office will be closed.

Child Benefit Payments will resume on Tuesday 04 January 2022.

Although the deadline for loan applications before Christmas has passed, we are still processing new loan applications. While we cannot guarantee that we can process these in time for Christmas, you can still apply and we will try our utmost to process these.

The last day payments will be processed is Christmas Eve (24 December 2021) and any requests for share withdrawals or any loan agreements need to be in no later than 9 a.m. Christmas Eve to guarantee payment, any that come in after this time will be processed on 04 January 2022.

Members noticeboard

Double-check your bank details when requesting a share withdrawal or taking a loan.

When you request a share withdrawal or take a loan, ALWAYS double-check that you have given us the correct sort code and account number.

Recalling payments due to errors made on your part can take several weeks. This delay will likely be highly disappointing.

The bank details that we hold for you will show at the end of the loan application. Please check that they are correct and email us with any changes straight away.